Enablx develops and hosts custom Interactive Voice Response (IVR) applications for a variety of industries.
Applications include scheduling systems, tax processing, answering services, registration and other customized programs. Our IVR services feature flowchart design and scripting consultation, rapid development, testing, and turn-up, back-end database integration, and ongoing monitoring.
Voice recognition capabilities include "yes/no", numeric digit strings, and short phrases. A variety of application specific vocabularies can also be developed to support a particular application.
Text to Speech (TTS)
Utilized to formulate spoken words in lieu of traditional recorded voice prompts. This method allows information that is changing constantly to be "spoken" to a caller without the need to pre-record prompts.
Upload prompts and control routing in real-time via our online Dashboard.
Includes external real-time web services and internal SQL-based databases. Customized imports and exports may be developed to fit your needs.
Utilize IVR to initiate outbound responses or confirmations to callers, including Text Messaging (SMS), Email, and Fax notifications.
What metrics are important to you? We can develop reports or dashboard statistics which give you the information you need to effectively manage your programs.
All activity and call related data is stored in the Enablx CTM database, enabling further analysis, data mining, and market intelligence reporting or export at a later date.
Touch Tone & DTMF capture
Standard functionality enables callers to respond to the automated application by entering digits via their telephone keypad.
Voice Mail & Transcription
The IVR can capture information in a voice mail box which is later transcribed by the Enablx Output Services department.