IVR Services

In-house and professional voice-over services are provided for all IVR prompts and announcements.

Enablx supports the applications via our fully-managed cloud-based infrastructure.

Application up-time is maintained via active and passive monitoring processes.

Enablx can provide your online users the same functionality as the IVR application.

Enablx utilizes reliable AT&T services to provide tollfree numbers to clients.

Web-based access to your application stats and reports.

We will maintain applications for the life of the program - we have programs still running which were implemented in the late '90s!

Voice recognition capabilities include "yes/no", numeric digit strings, and short phrases. A variety of application specific vocabularies can also be developed to support a particular application.

Utilized to formulate spoken words in lieu of traditional recorded voice prompts. This method allows information that is changing constantly to be "spoken" to a caller without the need to pre-record prompts.

Upload prompts and control routing in real-time via our online Dashboard.

Includes external real-time web services and internal SQL-based databases. Customized imports and exports may be developed to fit your needs.

Utilize IVR to initiate outbound responses or confirmations to callers, including Text Messaging (SMS), Email, and Fax notifications.

What metrics are important to you? We can develop reports or dashboard statistics which give you the information you need to effectively manage your programs.

All activity and call related data is stored in the Enablx CTM database, enabling further analysis, data mining, and market intelligence reporting or export at a later date.

Standard functionality enables callers to respond to the automated application by entering digits via their telephone keypad.

The IVR can capture information in a voice mail box which is later transcribed by the Enablx Output Services department.