Enablx operates a state-of-the-art multi-channel call center based in the United States. Live agents support a wide range of applications, from simple information gathering and FAQ's to advanced troubleshooting and technical support. Call center representatives employed by Enablx receive extensive training on client products and services, and are committed to providing a first-class customer service experience.
Interactive Voice Response (IVR)
Enablx develops a variety of automated Interactive Voice Response (IVR) applications, including scheduling systems, tax processing, answering services and program registration. IVR application services feature flowchart design and scripting consultation, rapid development, testing, and turn-up, back-end database integration, and ongoing monitoring.
Web Design & Development
Provide customers with a unified experience by utilizing Enablx to deploy an integrated micro-site or web portal. Enablx develops a variety of web-based applications, such as retail store locators, online reporting, and online sign-ups. Features include site-mapping, functionality consultation and documentation, development, testing, and turn-up, back-end database integration, and ongoing hosting and monitoring.
Dashboard Statistics & Management
View application statistics, transaction volumes, and other metrics via an interactive online dashboard. These reports and charts enable clients to monitor and track application usage and statistics on a real-time basis.
Enablx provides a suite of standard reports that will meet typical transaction-monitoring needs of most customers. Additional customized dashboard applications can be developed to enable real-time control of IVR prompts and routing, and more.